Last updated November 14, 2026
30-day returns
You can return any item within 30 days of delivery for a refund. Items must be unused, in their original condition and in the original packaging.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, including shipping. You do not need to send the item back.
How to start a return
Email us at support@wagmerry.com with your order number and the reason for the return. We will reply within 2 business days with the return address and instructions.
Please do not send items back before contacting us. Returns sent without instructions may not reach us and cannot be refunded.
Return shipping
If you return an item because you changed your mind, you pay the return shipping cost and the original shipping cost is not refunded. If the return is because of our mistake or a faulty item, we cover all shipping costs.
We recommend a tracked shipping service. We cannot refund items that are lost on their way back to us.
Refunds
Once your return arrives and we have checked it, we will email you and refund the original payment method within 5 business days. Your bank or card provider may take another 5 to 10 business days to show the refund.
Exchanges
To exchange an item, return it for a refund and place a new order.
Items that cannot be returned
Gift cards cannot be returned or refunded.
Questions
Email us at support@wagmerry.com and we will be happy to help.